Basic Course: Information Technology (IT) Customer Support
This course covers the following about an IT support Agent or IT Helpdesk:
Background information, job description, typical tasks and practical examples.
ይመዝገቡየኮርሶች ዝርዝር
- ነጻ
- የተሳትፎ የምስክር ወረቀት
- English
- L1 መሰረታዊ
- ከ 2 ሰዓት በታች
- 4 ሞጁሎች
ይዘቶች
- Help - Support - Service
- Knowledge Database
- Do's and Don’ts
- Test you knowledge