Basic Course: Information Technology (IT) Customer Support
Steps
- Find course
- Register
- Learn
- certificate of participation
This course covers the following about an IT support Agent or IT Helpdesk:
Background information, job description, typical tasks and practical examples.
Register for courseCourse details
- free of charge
- Certificate of participation
- English
- L1 Basic
- under 2 hours
- 4 modules
Contents
- Help - Support - Service
- Knowledge Database
- Do's and Don’ts
- Test you knowledge
Information on the modules
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