Basic Course: Information Technology (IT) Customer Support
Steps
- Find course
- Register
- Learn
- certificate of participation
This course covers the following about an IT support Agent or IT Helpdesk:
Background information, job description, typical tasks and practical examples.
Register for courseCourse details
- free of charge
- Certificate of participation
- English
- L1 Basic
- under 2 hours
- 4 modules
Contents
- Help - Support - Service
- Knowledge Database
- Do's and Don’ts
- Test you knowledge
Information on the modules
Related courses
-
Show details of Basic Course: Word and File ManagementBasic Course: Word and File Management
Learn how to use Word and the File Explorer.
-
Show details of Basic Course: Computer and Internet
Basic Course: Computer and Internet
The goal is to explain the basics of computers and Internet.
-
Show details of Basic Course: Spreadsheets and Databases
Basic Course: Spreadsheets and Databases
Learn the basics of Excel and databases
-
Show details of Basic Course: Presentation and Publication
Basic Course: Presentation and Publication
You will learn to use PowerPoint and Publisher.
-
Show details of Basic Course Coding
Basic Course Coding
This course is to explain the very basics to absolute new starters in coding.
